About FAQ

Q1, How can itrust your company?
A: We are a 4 years old supplier in alibaba, we have 2 alibaba store and 3 aliexpress store, and we have 8 years experience in this field, trust alibaba, trust us.
Q2, What is your OEM/ODM service?
A: Customized device logo; Screen wall paper; Gift Box; Manual.
Q3, What is the deliver time?
A: Sample: In two days. Bulk Order:3-30 days. OEM Order:10-30 days.
Q4, Payment way: A:T/T(Bank transfer), Western union, Money Gram, paypal, Trade Assurance, Escrow ect.

Q5, Payment terms: A: Sample:100% payment before shipment.
Bulk Order:30% Deposit to prepare the goods,70% balance before shipment.
OEM Order:50% Deposit to prepare the goods,50% balance before shipment.
Q6, Warranty: A: Time: Main devices: Two years.
Accessories:1 year.
Way: Remote control to support firmware problems. Sending replace parts for hardware problems.
Q7, Custom Tax: A: Paid by buyer.

  Shenzhen XIMI TECHNOLOCY LIMITED is a global provider for biometric and security products contain with time attendance, accesscontrol, hotel door lock, turnstiles, video door phone and smart home systems. With the continuous enhancement of the development and a plenty of market applications, XIMI has gradually constructed identity authentication system and smart security ecosystem, which is based on biometric verification techniques.With years' experience of biometric verifications and security system, XIMI was officially established in 2008 and now has been a professional enterprise in biometric verification and security field.
  Your security, our responsibility, guides us and pushes us forward.The strict quality guarantee system,perfect management system, high- quality products and good after-sales service is our foothold in this field, "Quality First,Reputation First" is our company principle.
  XIMI strives to integrate biometric verification and security techniques, biometric verification includes smart card, fingerprint, face recognition, finger vein, palm recognition; Security includes building security and personal security. XIMI offers integrated and applied solutions and services, including smart security, smart education, smart medicine, smart finance, smart office, smart community, smart judiciary and so on.

•Our Vision: To be one of the leader in biometric and security field.
•Our Mission: Make the value to be largest for the customers.
•Our Value: Customer Is Our Forever Partner; Integrity, Unity, Innovate.